Technology Change Lead,
Group HR
Octopus Group
Sep 2017 - Jun 2018
HR Strategic Technology Change.
Operating across financial services & the energy sector, with 1.5 million customers & £9 billion under management. Previously an IT engineer at the company & later hired by the Head of Strategic Change & COO to deliver change across the HR system.
Impact.
Support 63% faster
Enabled employee HR system support tickets to be resolved 63% faster.
40% more productive
Increased Octopus HR system productivity by 40%.
Experience.
Delivered system improvements at pace for the HR operations team & employees according to KPIs.
Put stakeholders at the centre of system discussions & defined the roadmap.
Communicated the priority backlog to software engineers to deliver improvements.
Oversaw user acceptance testing.
Worked cross-function with engineers in the IT infrastructure team to improve ticketing processes.
Developed an integration plan for the HR system & active directory with the IT Director.
Ran process mapping sessions for the wider HR teams across HR operations, recruitment & L&D.
Mapped & prepared all wider HR system data in time for GDPR.
Built a detailed business case & requirements for an HR system replacement.
Delivered training for the team & management documentation for executives.