Technology Change Lead,
Group HR

Octopus Group

Sep 2017 - Jun 2018

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HR Strategic Technology Change.

Operating across financial services & the energy sector, with 1.5 million customers & £9 billion under management. Previously an IT engineer at the company & later hired by the Head of Strategic Change & COO to deliver change across the HR system.

Impact.

 

Support 63% faster

Enabled employee HR system support tickets to be resolved 63% faster.

40% more productive

Increased Octopus HR system productivity by 40%.

Experience.

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  • Delivered system improvements at pace for the HR operations team & employees according to KPIs.

  • Put stakeholders at the centre of system discussions & defined the roadmap.

  • Communicated the priority backlog to software engineers to deliver improvements.

  • Oversaw user acceptance testing.

  • Worked cross-function with engineers in the IT infrastructure team to improve ticketing processes.

  • Developed an integration plan for the HR system & active directory with the IT Director.

  • Ran process mapping sessions for the wider HR teams across HR operations, recruitment & L&D.

  • Mapped & prepared all wider HR system data in time for GDPR.

  • Built a detailed business case & requirements for an HR system replacement.

  • Delivered training for the team & management documentation for executives.